Policies
Policies and Conditions of Service
- As your eyes are closed during your appointment, and supervision is not possible, children under the age of 12 are not permitted in the salon. There are sharp objects, trip hazards and other dangers throughout the salon which require supervision for children. Evening and weekend appointments are available to help accommodate your family time table. Think of it as a time when you can come in, relax and enjoy your pamper session!
- Bookings are available during set opening hours only and are available by appointment only.
- Please ensure your bookings are updated if you are unable to attend.
- Changes can be made to your appointments up until 24 hours prior to your scheduled time. After this time a 50% cancellation fee is due.
- If you fail to arrive at your appointment, without notice or cancellation 100% of the fee is charged to the nominated card. This includes cancellation or rescheduling within 2 hours of your appointment as it does not allow us enough time to contact our waiting clients.
- We have a range of retail products available to purchase in the salon.
- If you are unhappy with, have changed your mind or wish to exchange the products please ensure they are in perfect condition as they were purchased.
- Products must be unopened for hygiene reasons.
- You will need to supply a receipt as proof of purchase and it must be within 7 days of your purchase. Outside of the 7 day period only faulty products can be returned.
- We adhere to Consumer Laws and guidelines set out by the ACCC.
Privacy policy
At Oak and Eve Beauty, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you book appointments online, provide details during consultations and treatments, or make purchases with us online.
1. Information We Collect
When you interact with Oak and Eve Beauty, we may collect the following types of personal information:
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Booking Information: Name, phone number, email address, and appointment details when booking online or in person.
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Consultation & Treatment Information: Skin concerns, medical history, allergies, and treatment history to ensure your safety and provide tailored recommendations.
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Payment Information: When making purchases online or in-clinic, we may collect billing details and transaction history. All payment transactions are securely processed through trusted third-party providers.
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Marketing Preferences: Your preferences for receiving promotional offers, newsletters, and updates about our services.
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Website Usage Data: Information about your interactions with our website, such as IP address, device type, and browsing behavior, collected through cookies and analytics tools.
2. How We Use Your Information
We use your personal information for the following purposes:
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To process and confirm your appointments.
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To provide personalized consultations and treatments.
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To process payments securely.
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To communicate with you regarding appointments, reminders, and service updates.
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To send marketing communications if you have opted in (you can opt out at any time).
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To improve our services, website, and customer experience.
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To comply with legal and regulatory requirements.
3. How We Protect Your Information
We take appropriate measures to safeguard your personal data, including:
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Secure online booking systems with encrypted data protection.
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Restricted access to sensitive information within our team.
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Compliance with relevant data protection laws and regulations.
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Regular security reviews to prevent unauthorized access or breaches.
4. Sharing of Information
We do not sell or share your personal information with third parties, except in the following situations:
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Service Providers: We may share necessary details with payment processors, booking platforms, or marketing service providers to operate our business efficiently.
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Legal Compliance: If required by law, we may disclose information to regulatory authorities or law enforcement agencies.
5. Your Rights & Choices
You have the right to:
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Access the personal data we hold about you.
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Request corrections or updates to your information.
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Withdraw consent for marketing communications at any time.
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Request the deletion of your personal data, subject to legal and operational obligations.
To exercise any of these rights, please contact us at [Insert Contact Email or Phone].
6. Cookies & Online Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
7. Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Oak and Eve Beauty
hello@oakandevebeauty.com.au
0432 762 089
58b Central Ave, Oak Flats
By using our services, booking appointments, or making purchases with us, you acknowledge that you have read and agreed to this Privacy Policy.
